Keywords
Robotic Process Automation (RPA)
Higher Education
University Management
Digital Transformation
How to Cite
Abstract
Objective: This study aims to investigate sustainable development practices associated with the adoption of Robotic Process Automation (RPA) in universities, with a focus on aligning digital transformation initiatives with environmental, economic, and social sustainability dimensions. The research examines how RPA adoption influences awareness, operational performance, and employee satisfaction within A+ and A++ NAAC-accredited universities in Rajasthan.
Methodology: A mixed-methods research design was employed, incorporating structured surveys and statistical analyses to evaluate the levels of RPA awareness, operational efficiency, and satisfaction among university employees across multiple departments. Sustainability frameworks, including the Triple Bottom Line and Circular Economy, were applied to interpret the results and design an integrated strategic model for sustainable RPA implementation.
Originality: This study provides one of the first empirical investigations into RPA adoption specifically within Indian higher education institutions through a sustainability lens. It uniquely combines digital transformation metrics with sustainability frameworks to present a holistic understanding of the environmental, economic, and social implications of RPA, while offering a strategic approach tailored to the operational realities of NAAC-accredited universities.
Main Results: Findings reveal that RPA significantly enhances operational efficiency and departmental performance, while awareness and satisfaction levels remain relatively uniform across units, indicating effective centralized training mechanisms. Despite these benefits, barriers such as legacy system integration challenges, high initial investment requirements, and data privacy risks hinder widespread sustainable adoption. The evidence suggests that systematic RPA adoption can improve awareness, performance, and satisfaction among employees when supported by robust institutional planning.
Theoretical Contributions: This research extends the literature on digital transformation in higher education by integrating sustainability models with RPA adoption frameworks. It provides a conceptual foundation for understanding how automation technologies can contribute to long-term sustainable development goals within universities. The proposed strategic framework bridges gaps between operational efficiency, sustainability outcomes, and human-centric acceptance, offering a theoretical basis for future studies on technology-enabled sustainable institutional development.
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